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In response to COVID-19, disconnections are suspended through March 31, 2021 and payment arrangement options are now available . Read our latest COVID-19 updates . Menu Menu Account Log on Need Help? 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Online Customer Service Center Log On Register for an Account Billing & Payment Info Start New Electric Service View Current Rates Billing & Payment Info Start New Electric Service View Current Rates We're Here to Help You Payment arrangement options are now available for customers . Online Customer Service Center Log On Register for an Account View/Report Power Outages Lights out? Let us know, or check the map for updates! FREE Mobile App Available Get easy access to the information that you need. Quick Connect Solar COVID-19 Response Get updates on what we are doing to respond to the COVID-19 situation Oahu Outage Map Go Green with Paperless Billing Key Performance Metrics News Events Videos January 19, 2021 Hawaiian Electric is planning to use an unmanned aircraft, or drone,... Read more January 19, 2021 Many customers installing new rooftop solar systems will get to see... Read more December 22, 2020 The moratorium on disconnections for nonpayment has been extended... Read more December 21, 2020 Three new electric vehicle (EV) fast-charging stations are now open... Read more View all > JUN 06 Mililani Emergency Preparedness Fair Hawaiian Electric is participating with the Civil Defense, Honolulu Police... Read more OCT 24 Virtual - Astronaut Lacy Veach Day of Discovery Hawaiian Electric is a sponsor of this virtual event to help students discover... Read more NOV 07 2020 Arbor Day Garden Expo & Tree Giveaway Hawaiian Electric is proud to once again serve as a sponsor for this year’s... Read more DEC 05 Canceled - Honolulu City Lights Public Workers Electric Light Parade Hawaiian Electric's employees, families and friends will be participating... Read more View all > Foodie Friday: Balsamic Chicken This week, try a local favorite using balsamic vinegar. Did you know that balsamic chicken is... Watch now Emergency Preparedness: Food Safety In an emergency, food will be limited, so it's important to maximize its shelf life by storing... Watch now Radio frequency and 5G 5G will require installing many more cell stations because its frequencies don't travel very... Watch now View all > Loading the player... Loading the player... Loading the player... Cooking at home more? Find a delicious dish from our many Electric Kitchen recipes! Innovation Partnerships Do you have technology that can bring value to our customers? Learn about our innovation process. Renewable Status Board We are adding renewable energy to meet our goals. Track the progress of our clean energy projects. Electrifying Hawaii Electric vehicles help us to increase clean energy use. Learn more about our strategic roadmap. 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Billing & Payment How to Pay Your Bill One-Time Payment Service Paperless Billing Understanding Your Bill Understanding Elements of Your Bill Common Causes of High Bills How to Read Your Meter Fraud Prevention Fraudulent Activity Report Form Customer Newsletters Rates & Regulations Average Price of Electricity Avoided Energy Costs Effective Rate Summary Energy Cost Filings Decoupling Payment Assistance Payment Arrangement Options Low Income Programs Ohana Energy Gift Program Special Medical Needs Life Support Electrical Services Start, Stop or Move Service Continuous Service for Property Owners & Managers Builders, Developers & Contractors Customer Installation Form Manuals & Engineering Specifications Power Quality Safety & Outages Power Outages Oahu Outage Map Report Oahu Outage Maui County Outage Map Maui County Streetlight Form File a Damage Claim Storm Center Emergency Preparedness Handbook Emergency Checklist Storm Restoration Process Electrical Safety Downed Power Line Safety Generator Safety Indoor Safety Outdoor Safety Fruit-Picking Sa...